Frequently Asked Questions
Got questions? We've got answers!
Questions About Our Custom Map Prints
You’ll receive a high-resolution JPEG Digital Master File of your custom map print (or prints), ready to print at home, at a local print shop, or through an online service. No physical item will be shipped.
When you order a digital master file, you unlock complete freedom with your artwork:
• One premium, high-resolution file can be printed in multiple sizes — from large bold statement centrepieces that transform a living room wall, to smaller, nook-friendly prints perfect for shelves and cosy spaces.
• Your file is yours to keep forever. That means you can reprint it whenever you like, as many times as you like. Gift a copy to family, surprise a friend, or create a matching set across different rooms — the choice is yours.
• There are no shipping costs, customs fees, or risks of damage in transit. Your artwork arrives safely in your inbox within days, ready to print locally or through any online service, anywhere in the world.
• Owning the digital file also gives you flexibility in materials. Print on fine art paper, glossy poster stock, or even canvas to suit your home and style. If you move house or redecorate, your artwork grows with you — simply print it again in a new size or format without having to buy another piece.
This is art without limits: timeless, personal, and always ready when you are.
Printing your custom artwork couldn’t be easier. Today, there are countless print companies operating in almost every country, offering a wide range of products and services. Whether you want a fine art paper print, a glossy poster, or even a stretched canvas, you’ll find plenty of options online and locally.
If you don’t have a printer at home, simply add your digital file to a flash drive/stick and take it to a local print shop, or upload it to an online printing service. Within days, you can have your finished piece delivered straight to your door — no hassle, no guesswork.
Yes — we can create a map for any city, town, or landmark worldwide. Just provide the country and town/city/landmark details and we'll do the rest.
When you place your order, be sure to include a valid email address. We’ll then create your custom design and send you a preview for approval via email. Once you’re happy with the design, we’ll email you the final high-resolution file.
Absolutely — you can add text such as names, dates, or a short message to make your map truly unique.
We design at high resolution 300 DPI, so your file can be printed in multiple standard sizes without losing quality.
Choose from two large master file sizes:
• Large A1 file - Prints A1, A2, A3, A4 and A5 sizes (popular in the UK and EU)
• Large 24x30" File - Prints 24x30", 16x20", 8x10"and 4x5" (popular in the US)
Need a different size? No problem, just let us know.
Your first preview will usually be sent within 2-3 business days (often sooner). Final delivery depends on how quickly you approve the design.
No problem — you’ll have the chance to request as many edits as you like before we send your final file. We want your new artwork to be perfect.
Yes! You can absolutely change your mind at any time during the preview process.
Since this is a personalised digital product, we can’t offer refunds once the artwork has been finalised and delivered to your inbox. However, we’ll work with you to ensure you’re happy with your design before final delivery.